Reputation Management

Reputation Management

Today, the online reputation of your business is defined by your customers.  Reviews, accurate business information, and social media activity impacts your reputation and whether a consumer decides to do business with you. You need a way to manage all of these factors in a scalable way.

We can help!

Monitor what people are saying about you online and improve your visibility in local search.  See how you stack up against the competition, stay in the know with automated alerts and get progress reports to see how your reputation has improved. Take control of your online reputation today!

Manage your online reputation from one place: Compile reviews from dozens of sites so you can easily see what’s being said about your business online. Plus, use competitive bench-marking to see how you stack up to the competition.

Show up where people are looking: Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.

Hear what customers are saying all over the web: Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.

Stay informed with automated reports and alerts: Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.

With our fully-managed option…

  • We will manage your online reputation and compile reviews from dozens of sites so you can easily see what’s being said about you.  Plus, we will use competitive bench-marking to see how you stack up against your competition.
  • We will collaborate with you on responses for positive reviews, and bring negative reviews to your attention so you can address them as you see fit within your organization.
  • We will generate more reviews and build up your credibility with raving reviews.  We do this by requesting reviews from your most recent clients on a weekly basis.
  • We will collect customer feedback for you so you can find ways to improve.  We enable you to address negative feedback before it goes live.
  • We will boost your star ratings across multiple review sites.  You choose which sites we ask for reviews on to target your most important customers, and we help you look great on platforms essential to your business.
  • We will make sure you stay informed with automated reports and alerts.  Executive reports break down how your business is faring in online conversations and helps you understand what to do.  Alerts are also sent every time new information is found.